How AI Is Transforming Customer Service (and How You Can Keep Up)
The Time I Thought I Was Chatting with a Human (Spoiler: I Wasn’t) A few months ago, I was trying to resolve a billing issue with an online service. I jumped into their website chat expecting the usual robotic runaround, but to my surprise, the responses were quick, conversational, and weirdly… empathetic. About halfway through…